Starts the moment Rentvine shows a lease with notice given. Leslie tracks every date from notice to deposit deadline; humans decide anything with money or judgment in it.
01
Notice detected
Discovery sweep finds a lease with notice given in Rentvine (checked every few minutes).
Your team sees
DASHBOARD
example
New move-out opened: 1420 Pearl St, Boulder, CO 80302 — lease ends Sep 30, 2026.
Stage: Notice received. All dates tracked from here.
02
Notice acknowledged to the resident
Automatically, once the move-out is opened.
Resident sees
EMAIL
Move-out notice received — 1420 Pearl St, Boulder, CO 80302
Hello,
We are sorry to hear that you are planning to move and we wish you the best.
Usually we require you to turn over the property to us by noon on the date your lease ends so that we can make repairs and get it ready for new tenants. Sometimes, if you are able to move out sooner and we have a tenant wanting to move in, we will refund you rent for some days at the end of the month. Please update us with your exact move out date when you have that available so we can coordinate a beneficial situation for everyone.
We will soon be contacting you to schedule showings at the property for prospective tenants. We will also put a lockbox on the property for easy access by our staff. Our policy is to give you as much notice as possible to prepare for the showings. Please work with us to show the property and secure a new tenant.
OUR REPRESENTATIVE WILL ALWAYS ACCOMPANY PROSPECTIVE TENANTS TO THE PROPERTY FOR SHOWINGS. For your safety please do not allow any unaccompanied people into your home.
A copy of our move-out procedures can be found on our website and provides you with valuable info regarding the move-out process and security deposit return. Your security deposit return will be mailed to the address you provide us WITHIN 60 DAYS OF LEASE EXPIRATION.
We wish you the best of luck with your move to a new home. If you have any questions please don't hesitate to ask.
Thanks!
— Leslie, AI Leasing Assistant for New Age Real Estate
New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-out, reply and a team member will help you directly.
03
Leasing team alerted to re-list
Same moment — the unit needs to go back on the market.
Your team sees
EMAIL
example
Move-out: 1420 Pearl St, Boulder, CO 80302
Notice received at 1420 Pearl St, Boulder, CO 80302 — lease ends Sep 30, 2026.
Time to schedule marketing photos and re-list. Showings will be accompanied per policy.
04
Checkout expectations letter
As the move-out date approaches.
Resident sees
EMAIL
Checkout expectations — 1420 Pearl St, Boulder, CO 80302
Dear Tenant,
This letter is to inform you of the expectations for your checkout. Please leave all keys (including mailbox and club house if applicable) and garage door remotes on the counter prior to leaving and notify us of the date/time you will have these items complete. Your security deposit return will be mailed to the address you provide us WITHIN 60 DAYS OF LEASE EXPIRATION.
1. Carpet Cleaning: Per the lease agreement all carpets must be professionally steam cleaned at move-out at the tenant's expense. We will schedule our contractor to clean the carpets after your lease ends. This expense will be billed against your security deposit as explained in the lease agreement.
2. All appliances must be thoroughly cleaned. (i.e. Burner covers taken off the stove and cleaned, refrigerator, and freezer wiped clean, inside of oven cleaned.) See bottom of this letter for more explicit directions.
3. According to your lease, any extra cleaning that needs to be done will be done by our cleaning people and will be taken out of your deposit. See bottom of this letter for more explicit directions.
4. Everything must be out of the house and cleaned by noon on the last day. You will be expected to be out by noon, not in the process of moving. If any items are left at the property, you will be charged for Junk Removal.
5. If you are responsible for the yard, you are expected to have it mowed and edged along the concrete-to-grass edge and around the entire perimeter. The yard must be in good condition. If it isn't in good condition we will have our yard maintenance person take care of it and his fees will be taken out of your deposit.
6. You will need to have all the keys present at the check-out, or you will be charged to have the locks changed.
7. All utilities will need to be paid before the deposit can be returned. We suggest that you call the utility company several days prior to your moving out and tell them to end service on the last day of your lease. We also suggest you provide them with your forwarding address so they can get you the final bills quickly. We will be calling the utility companies to see that you have paid these bills.
8. We will also need a forwarding address for at least one person on the lease with a phone number.
9. The return deposit check will be made out to all persons on the lease. If you want it made out to only one person, we will need a letter signed by the others on the lease saying it's okay to send it to just one person.
General Cleaning:
- Remove cobwebs from ceilings, walls, top of all moldings and doorways. Wipe down all moldings, trim, baseboards, door casing, shelving, etc, with clean cloths.
- Vacuum and/or wash both sides of all blinds & ledges. Clean screens and window tracks with vacuum.
- Clean furnace room and storage areas (inside and outside) of all dust, cobwebs, and dirt. See "Furnace" below.
- Take down light globes/fixtures, wash with warm soapy water, and replace. Make sure that all bathroom and any multiple-bulb lights have exactly the same wattage and type of bulb. See "Light Bulbs" below.
- Clean ceiling fans (tops of blades and motor) and ceiling area above fans.
- Clean all windows inside including windowsills.
- Wipe all light switch covers and receptacle covers to clean off grease and fingerprints
- Vacuum all carpet (before steam cleaned) and sweep and mop all hardwood, vinyl, and tile. Ensure every place (behind toilets and corners of bath and closets) is clean.
- Sweep out garage and patios. This includes all walls and ceilings. Hose down if necessary.
- Be sure to schedule and confirm your last garbage pickup. Put away the cans after the day of scheduled pickup; this also ensures that its been done so you won't be charged.
Kitchen:
Stove: Clean range hood, fan, vents, and under drip pans. Scrub burners and under knobs. Replace all drip pans and rings. Clean oven and pan drawer. Do not use oven cleaner in self-cleaning ovens. Oven cleaner can be used on racks. Wipe down inside of oven with clean water after cleaning to remove all leftover residue. If stove is removable please slide the stove out and sweep/vacuum behind and underneath it. On some appliances you can do this by removing the lower drawer. Be careful not to damage the flooring when removing the stove!
Refrigerator: Defrost, wash inside thoroughly, remove & wash drawers, shelves and door compartments. (This applies to the freezer as well) Wash outside and adjacent walls. Clean all exposed sides, remove front foot guard and vacuum this area and behind the refrigerator. (It should be on wheels, so just pull it out. The frig will be moved during check out.) Do not turn off the refrigerator.
Dishwasher: Clean out inside of dishwasher (remove all dish ware), run a cleaning cycle without dishes. Clean front of dishwasher including buttons and control panel.
Cabinets and Countertops: Clean all counter tops and tile areas. Clean out all cabinets and drawers, including under the sink. Clean all cabinet doors and door handles of grease, finger prints, and dirt. Clean sink and polish faucet fixtures. Remove drawers, shake and wipe with damp cloth and reinstall.
Bathrooms: Scrub all tile and grout. Scrub bathtub, sink, and toilet including exterior areas. Wash the mirror and polish all fixtures. Clean medicine cabinet as well as all other cabinets and drawers inside and out.
Bedrooms: Clean out and vacuum closet, and remove all hangers. Wipe down closet shelves and pole, baseboards, window sills, casings, etc.
Living and Dining Areas: Clean closets and cabinets. Clean fireplace thoroughly.
Charges to deducted from deposit if not completed before vacancy.
Refrigerator: $75 (or more) if not cleaned.
Stove: $75 (or more) if not cleaned. If the drip pans and burner rings are not replaced, you will be charged for new ones.
Light Bulbs: $5 for each light bulb replaced.
Trash: $20 for any light trash left in property. $65 + dump fees for removal of furniture, large amounts of garbage, refrigerator trash, and cabinet trash.
Windows: Insides of all windows. Cost based on number of windows. Screens must be removed and cleaned with water also.
Vertical Blinds: $100 per vertical 5', 6' or 8' wide vertical blind.
Mini Blinds: $25+ per horizontal mini blind.
Furnace: $90 if you don't thoroughly vacuum out inside the furnace compartment and the surrounding area and change the furnace filter! This includes the top of the water heater, exhaust pipe (on top) and the furnace. It may need to be wiped down with a damp cloth. The filter and area will be checked.
Miscellaneous Cleaning will be billed at $35/hour. $75 minimum trip charge will apply.
— Leslie, AI Leasing Assistant for New Age Real Estate
New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-out, reply and a team member will help you directly.
05
Two-week check-in
Two weeks before the scheduled move-out.
Resident sees
EMAIL
Checking in on your move-out — 1420 Pearl St, Boulder, CO 80302
Hello,
I want to check in with you regarding your move-out this month. Please let me know what your move-out/cleaning schedule will be. The sooner I can come by and do your move-out inspection, the sooner I can get your deposit refunded to you. Best wishes for a safe and easy move!
Thanks for your help,
You can send us your move-out date, cleaning plan and forwarding address here: https://leslieleasing.com/move-out/checkin/…
— Leslie, AI Leasing Assistant for New Age Real Estate
New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-out, reply and a team member will help you directly.
06
Turn scheduled
Automatically from the move-out date — carpet on the lease's last day (a checkout-letter promise, even on a weekend), inspection/maintenance/cleaning on the weekdays after; weekend work only when a new resident arrives too soon to avoid it.
Your team sees
DASHBOARD
example
Turn scheduled off Sep 30:
• Carpet cleaning — Wed Sep 30 (tenant expense, date fixed by lease)
• Move-out inspection — Thu Oct 1
• General maintenance — Fri Oct 2
• House cleaning — Mon Oct 5
07
Weekly crew summaries
Every Monday morning — one email per person with their week.
Your team sees
EMAIL
example
Your week: 2 move-out job(s) — Sep 28
Move-out inspection — 1420 Pearl St, Boulder, CO 80302 — Thu Oct 1 — lockbox 8210
General maintenance — 2174 Allyn Way — Fri Oct 2 — lockbox 4455
08
Vacancy confirmed, deposit clock starts
The move-out date passes.
Your team sees
EMAIL
example
Deposit clock started — 1420 Pearl St, Boulder, CO 80302
Resident vacated Sep 30, 2026. Security deposit disposition must be postmarked by Nov 29, 2026 (60 days).
Leslie warns at each threshold on the way down, then weekly if it ever goes overdue — this is the one step with a statutory deadline.
09
Deposit disposition — human decision
A person itemizes and approves the disposition; Leslie only tracks the deadline.
Your team sees
DASHBOARD
example
Security deposit disposition · Unit — due in 18 days · itemization drafted → Review & confirm
Money never moves without a human click.