Process walkthroughs

Live

Starts when a human approves an application. One decision by your team; Leslie handles the lease, the ledger, and every message after it.

01
Application approved — the human step
Staff review the packaged screening and click Approve.
Your team sees DASHBOARD example
Application · 1420 Pearl St, Boulder, CO 80302 #4 Credit 712 · Income 3.1× · No flags [Approve] [Decline] — YOUR CALL
02
Approval email to the applicants
Immediately after the approval click.
Resident sees EMAIL
Your rental application has been approved!
Hi Jordan & Sam Sample, Your applications have been approved, congrats! The next step will be to create your online resident portal and submit the hold fee in the amount of $500.00 within the next 24 hours. Please see an email from New Age with links to complete this. Although the hold fee is not refundable if you do not move forward with the property, the hold fee will be credited towards your refundable security deposit at the lease start date. The lease will be prepared with a September 1, 2026 start date and August 31, 2027 lease end date. If you decide to move forward, we can draft and send out your lease for review and signature. Let us know if you have any questions with the remainder of this process. — Leslie, AI Leasing Assistant for New Age Real Estate New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-in, reply and a team member will help you directly.
03
Lease packet for signature
Lease created in Rentvine from the approved application; DocuSign packet assembled (lease + exhibits + disclosures) and sent to every signer.
Resident sees DOCUSIGN example
New Age Real Estate — your lease is ready to sign
Envelope: Residential Lease + exhibits. Signers: Jordan & Sam Sample — then countersigned by the manager. Every tab pre-filled from Rentvine: rent, dates, deposit, utilities, occupants.
04
Welcome home
All signatures complete.
Resident sees EMAIL
Welcome Home! Your move-in details — New Age Real Estate
Dear Jordan & Sam Sample, We hope you enjoy your new home! Our New Age Real Estate office is located at: 7173 S Havana St Unit A600, Centennial CO 80112. It is open Mon-Fri from 8-5 PM. Please send all mail and Renters Insurance to our P.O Box: ERA New Age Real Estate PO Box 3517, Englewood CO 80155-3517 To move in via lockbox, please provide the following: 1. Renters Insurance. RentVine Renters Insurance through ERA New Age RE is $16.95 per month. If you decide to choose your own provider, you must list New Age Real Estate as an interested party (with PO box address above). 2. Payment of $2,325.00 (pro-rated rent + $175.00 move in fee). We ask that payments are made online through your portal at least four (4) business days before move in. 3. Sign Your Lease. 4. Utility Set-Up Confirmation. (if applicable) Send confirmation of electric, gas, and trash service start-up to me (utilities@newagere.com). Please contact Water Utility provider to set up monthly notifications and email initial water bill to me (utilities@newagere.com) so I can pro-rate your first months usage, then ALL succeeding bills will be paid by you to the water company directly. Additional Information: Property Condition Report. Fill out the attached property condition report and deliver it to us within 21 days of your lease start date. Maintenance Requests. If there are repair issues, your portal is the proper method for submitting maintenance requests. Filters (furnace/fridge), light bulbs, dead batteries in garage remotes, appliances that are not plugged in/turned on are all resident responsibilities. Do not hesitate to submit a work order request through the portal. To submit service requests: https://newagere.rentvine.com/portals/resident/ HOA Rules and Regulations. (if applicable) These documents will be uploaded to your portal for access and review. It is important that you review these by-laws and abide by them accordingly to avoid any HOA violations and/or associated fines. If you are unable to access these documents through your portal, please notify your Property Manager. Purchase Program. The New Age Real Estate Purchase Program is a one-of-a-kind perk for renting from us! You will gain a significant rebate towards the purchase of your next home. This rebate can be used in many ways, including; down payment assistance, points towards a lower interest rate, closing costs, and more. We will work directly with you and your lender to determine eligibility and the best use for this rebate. Additionally, we are often able to work with you regarding your lease agreement if you decide to purchase a home with us before the lease is up. We have helped many of our residents make a smooth transition from renting to owning and we would enjoy helping you realize this dream, too! Ask your Property Manager for more details. Once again, Welcome to your New Home! Let us know if you have any questions or need anything during your stay with us. — Leslie, AI Leasing Assistant for New Age Real Estate New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-in, reply and a team member will help you directly.
05
Owner told the property is leased
Same moment — the owner hears it from us before they see it on a statement.
Owner sees EMAIL
Your property has been leased — 1420 Pearl St, Boulder, CO 80302
Hello Alex Owner, I hope all is well! I wanted to inform you that the property has been leased with a move in date of September 1, 2026. The lease has been uploaded to your Owner Portal. Please let me know if you have any questions. — Leslie, AI Leasing Assistant for New Age Real Estate
06
Pre-move-in check-in
A few days before lease start.
Resident sees EMAIL
One week to move-in — 1420 Pearl St, Boulder, CO 80302
Hi Jordan & Sam Sample, Your move-in at 1420 Pearl St, Boulder, CO 80302 is about a week away (September 1, 2026) — checking in so everything's ready for you to get keys on day one. Still needed before move-in: • Renters insurance certificate • First month's payment Utility confirmations can go to utilities@newagere.com. If anything on the list is already handled, just reply and we'll check it off. Questions welcome any time. — Leslie, AI Leasing Assistant for New Age Real Estate New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-in, reply and a team member will help you directly.
07
Move-in day access
The morning of lease start.
Resident sees EMAIL
Move-in day — access details for 1420 Pearl St, Boulder, CO 80302
Hi Jordan & Sam Sample, Welcome home — today's the day! Here's how to get in at 1420 Pearl St, Boulder, CO 80302: Lockbox on the front door, code 8210 — your keys are inside. A few reminders from your Welcome Home email: • Please leave the lockbox in place — our team will collect it. • Renters insurance must stay active for the length of your lease (New Age Real Estate listed as interested party if you chose your own provider). • Utility confirmations (electric, gas, trash) and your first water bill go to utilities@newagere.com. • Fill out the property condition report and return it within 21 days of your lease start. • Repairs or issues once you're in? Submit a request through your resident portal: https://newagere.rentvine.com/portals/resident/ Enjoy your new home! Reply here if anything comes up during your move. — Leslie, AI Leasing Assistant for New Age Real Estate New Age Real Estate is an Equal Housing Opportunity provider. If you need a reasonable accommodation during your move-in, reply and a team member will help you directly.
This is sample data — that action works in the real product.