Leslie | Delinquency

Past-due rent

ON · live

Leslie reminds the tenant by text and email on day 3, day 7, day 10, day 14, and hands anything older than 14 days to the manager. Those days are counted from when Leslie opened the case; the Age column shows how long the tenant has actually been behind, from the oldest unpaid charge on their ledger, so a new case on an old arrear reads as old and still gets reminder one. Cases clear themselves the moment the ledger does. "Handled" silences Leslie for an episode being worked by hand — a payment plan, a dispute — without touching the books, and keeps this row's note as the reason. Notes and an agreed pay date are editable right here, on the row. The board pulls from Rentvine every hour on its own; "Refresh from Rentvine" does that pull now and sends nothing.

Status	Lease	Past due	Age	Notes	Payment Date Agreed
Reminded	1140 Willow Bend Street Jordan & Riley Calloway · Alex Morgan	$1,875 of $1,875 unpaid	8d since 13 Sep	Said rent hits after the 15th every month - Alex 1 reminder “Rent hits my account after the 15th every month. I can have the full $1,875 to you by the 20th.”tenant, Sep 21 · expects the 20th Full conversation (2 messages) Past-due reminder sent (1st notice).Leslie, Sep 21, 10:00 AM Rent hits my account after the 15th every month. I can have the full $1,875 to you by the 20th. (expects to pay the 20th)tenant, Sep 21, 2:00 PM	Fri 25 Sep
With manager	480 Larkspur Lane Kurt Feld · Sam Carter	$3,400 of $3,400 unpaid	33d since 19 Aug	2 reminders · escalated

Closed this month

1

Ledger verified at zero in Rentvine — the only thing that closes a case. This list empties at the end of the month; the cases stay on their own pages.

Paid

9 Harbor View Court #4

Ted Ramos · Jordan Reyes

$0

of $0 unpaid

12d

since 9 Sep

1 reminder

Sep 19

What the resident receives

real renders

Not mockups. These are the exact messages the pipeline sends, drawn by the same production code that writes to real residents, rendered here for Jordan & Riley Calloway at 1140 Willow Bend Street.

SMS Day 3 — first reminder

L

Leslie

Peakline Property Management · text

Hi Jordan, this is Leslie with Peakline Property Management. A quick reminder that your rent balance of $1,875 at 1140 Willow Bend Street is past due. Could you let me know when you'll be able to settle it? If anything looks off, just reply here. Or tell your manager here: https://portal.peaklinepm.com/pay/951 Reply STOP to opt out.

Email Day 3 — first reminder

Hi Jordan,

A quick reminder that your rent balance of $1,875 is past due. You can make a payment any time through your tenant portal. If anything about the balance looks off, just reply to this email and we'll sort it out.

If it is easier, you can tell your property manager when you expect to pay here, and add anything they should know:

Tell us when you'll pay

Thank you,
Leslie
Peakline Property Management

Sent by Leslie, Peakline Property Management's AI assistant

Peakline Property Management is an Equal Housing Opportunity provider.

SMS Day 7 — follow-up

L

Leslie

Peakline Property Management · text

Hi Jordan, following up on the past-due balance of $1,875 at 1140 Willow Bend Street. You can pay any time through your tenant portal, or reply here if you need to work something out. You can also tell your manager here: https://portal.peaklinepm.com/pay/951 Reply STOP to opt out.

Email Day 7 — follow-up

Hi Jordan,

Following up on the past-due balance of $1,875 on your lease. You can make a payment any time through your tenant portal. If anything about the balance looks off, just reply to this email and we'll sort it out.

If it is easier, you can tell your property manager when you expect to pay here, and add anything they should know:

Tell us when you'll pay

Thank you,
Leslie
Peakline Property Management

Sent by Leslie, Peakline Property Management's AI assistant

Peakline Property Management is an Equal Housing Opportunity provider.

Email to your team Day 14 — handed to the manager

Jordan & Riley Calloway is $1,875 past due (total unpaid $1,875).
Behind since 13 Sep 2026 (oldest unpaid charge on the ledger). Leslie opened the case Sep 18.

Leslie's notices so far: 1st reminder Sep 21. No further automated messages will be sent — this one is yours now.

The tenant answered Sep 21:

"Rent hits my account after the 15th every month. I can have the full $1,875 to you by the 20th."

They gave an expected date of the 20th.

They agreed to pay by Friday 25 September (recorded by tenant reply).

Manager's note: Said rent hits after the 15th every month - Alex

Board: /delinquency
Assignee: Alex Morgan

Sent by Leslie, Peakline Property Management's AI assistant

Peakline Property Management is an Equal Housing Opportunity provider.