The original pipeline. Every lead from every source answered in seconds, by text, around the clock — with the agent approving every showing before it books.
01
Lead arrives, answered in seconds
Zillow / Apartments.com / Zumper notification, inbound text, or a phone call to the AI receptionist.
Prospect sees
TEXT
example
Hi Jordan! This is Leslie with New Age Real Estate — thanks for reaching out about 1420 Pearl St, Boulder, CO 80302. It's $2,150/mo, available Sept 1. Want to set up a tour? I have Thursday 2:00 or Friday 10:30 open.
02
Showing requested → agent approval
Prospect picks a time inside the 9 AM–7 PM window with enough notice (3h vacant / 24h occupied).
Your team sees
TEXT
example
Showing request: Jordan Sample — 1420 Pearl St, Boulder, CO 80302 — Thu 2:00 PM. Reply YES to approve, NO to decline.
03
Occupied unit? The resident consents first
Only for occupied properties — the current resident gets asked before anything books.
Resident sees
TEXT
example
Hi — Leslie with New Age. We'd like to show your home at 1420 Pearl St, Boulder, CO 80302 on Thu at 2:00 PM (agent-accompanied, ~20 minutes). Is that OK? Reply YES or NO — happy to find another time if not.
04
Booked + confirmed
Approval lands: calendar event created, prospect confirmed, reminders queued (24h and 1h, with the agent's name and number).
Prospect sees
TEXT
example
You're all set! Your showing at 1420 Pearl St, Boulder, CO 80302 is confirmed for Thursday at 2:00 PM. Brina will meet you there — you can reach Brina directly at (720) 926-XXXX.
05
Two-hour confirmation gate
Two hours before: confirm or it auto-cancels (and can be reinstated in one text).
Prospect sees
TEXT
example
Quick check — still good for your 2:00 PM showing at 1420 Pearl St, Boulder, CO 80302 today? Reply YES to confirm or NO to cancel.
06
After the showing
One hour after a completed showing.
Prospect sees
TEXT
example
Thanks for touring 1420 Pearl St, Boulder, CO 80302 today! If it felt like home, here's the application link: [link]. Happy to answer anything.
07
Anything Leslie can't handle → a human, loudly
A question outside policy, a call request, or a promised follow-up: the agent is paged automatically — structurally, not by the model's goodwill.
Your team sees
TEXT
example
⚠️ FOLLOW-UP NEEDED: prospect Jordan Sample (1420 Pearl St, Boulder, CO 80302) was told the team would follow up. Auto-alert — please reach out.